华威大学

Service Management and Design MSc is designed for graduates who are outward looking, forward thinking and interested in designing businesses for the future. Join Warwick Manufacturing Group to learn the tools and techniques to confidently design the service systems businesses need.

Course Overview

In today’s complex business environment, where so much of global GDP is now service-related, service science is a crucial area in which businesses must increase expertise in order to stay ahead. During the course, you’ll consider the complexity of services that bring together people, organisations, technologies and information, in order to deliver value for the customer. You’ll learn the tools and techniques to design the systems needed to work with your customer, and ensure the best outcomes are achieved. You’ll learn to structure a service organisation, and will look at excellence in service from a variety of international sector perspectives. This course will review operationally how you go about using techniques to design service experience, lead change, and drive business transformation. It will show you how you go about building reputation, relationships, and brand with your customer. It will help you make sense of big data, and the use of technology to effectively support service delivery.

Teaching

This course has two components – a taught component and a research component (dissertation) each accounting for 50% of your time and effort.

For the taught component, we blend lectures with seminars, syndicate exercises, simulations, and case studies. Each module is delivered intensively over one full week or two half weeks, and classes are deliberately kept small to encourage interaction. Larger scale lectures are delivered for some modules and are backed up by seminar and syndicate activities.

Our module leaders have extensive industry experience. Guest speakers from industry also contribute regularly, bringing real-world insight into your learning experience.

Assessment

At the end of each module, you will be given a Post Module Assignment (PMA) based on the learning objectives of that module. This is a piece of assessed written work which should take around 60 hours to complete. Most modules also have some in-module assessed work.

Careers

The MSc in Service Management and Design is aimed at future leaders and managers in service based industries and focuses on the transition from product-centric to service-centric thinking. It is particularly relevant for manufacturing companies, however is not sector specific and would be equally relevant for roles within the public sector.

Graduates could expect to work within operations management, business transformation, customer-service or in a service support strategy role. Recent graduates have gone on to work in a wide range of industries including healthcare, finance, IT, travel, retail, education, hospitality, tourism, consultancy, and oil and gas.

Our department has a dedicated professionally qualified Senior Careers Consultant offering impartial advice and guidance together with workshops and events throughout the year. Previous examples of workshops and events include:

• Warwick careers fairs throughout the year
• Options in Engineering sector event
• Careers for experienced hires
• Careers in healthcare
• Careers in project management