德保尔大学

The Master of Science in Hospitality Leadership and Operational Performance combines critical business theories and skills with innovative hospitality leadership practices. The unique curriculum addresses current trends in the industry, providing you with a necessary skill set focusing on customer relationship management and service delivery. This degree program is designed for career-changers seeking entry into the hospitality industry and industry professionals with a strong desire to enhance their knowledge and skills.

Program Features

Through the MS in Hospitality Leadership and Operational Performance program, you will be exposed to:

• Business courses and concepts that specifically apply to the hospitality industry, including finance, marketing and management strategies
• Cutting-edge hospitality technologies
• Data analysis and financial metrics concepts
• A service leadership foundation and how it relates to the guest experience

The MS in Hospitality Leadership and Operational Performance program is located in downtown Chicago, in the heart of the city’s business district. Students have access to a world-class metropolitan environment, allowing them to supplement knowledge from the classroom with practical skills gained from learning and working in a vibrant hospitality scene.

Learning Outcomes

​Students will be able to:

• Develop an understanding of key hospitality operational performance metrics found in the hospitality industry and apply them to various service delivery and financial return components.
• Apply hospitality principles of service leadership and innovation in the guest experience through a conceptual understanding of operational policies/procedures, financial benchmarks, and service delivery.
• Evaluate and comprehend hospitality technology systems and articulate complex service system framework and financial data collection processes commonly used in the industry.
• Acquire business, employee relations and hospitality specific skills that are broad, deep and necessary to fulfill their professional goals.